Rio Reptiles
Rio Reptiles -Bearded Dragon Breeders & Rescue Resource

 

Terms, Shipping & Guarantee

     
Terms:
We prefer payment through Pay pal, money orders, certified checks, or cash for local sales. All animals must be payed in full before shipping and within 3 weeks when installments are necessary. We reserve the right to refuse sale of any animal not paid in full with shipping within a 30 day time period, and will resell the dragon. No refunds will be made, only credit will be given towards the purchase of another dragon.
 
 
Personal checks are not a problem but funds must be cleared before we are able to ship.
 
  Paypal address: cheryl@rioreptiles.com  
  If you do not have a Paypal account, we can provide you a link with a "Buy Now" Paypal button that will allow you to check out with a credit card or debit card payment. Paypal protection is not offered for live animals and an additional 3% processing fee will be added.  
Shipping:
We ship reptiles via UPS Next Day Air Service in a bag or container within a foam insulated box and guarantee live delivery as long as someone is present to accept the package. We prefer to ship Mondays, Tuesdays and Wednesdays but will ship Thursdays and Fridays upon request. Saturday service is available for an additional $20. If for any reason the package is delayed for a Friday or Saturday delivery, live arrival will not be guaranteed.
 
 
Delivery by UPS Next Day Service is usually guaranteed by 10:30 am in most areas, or 12:00 pm in some remote or residential areas. In rare instances, Next Day Air deliveries are not guaranteed until end of day. In this case, if temperatures exceed 90ºF, we will require deliveries to be held at UPS for pick up. Saturday service deliveries are by 12:00pm in areas where offered. You must be available to sign for your animal or live delivery is not guaranteed. Heat or cool packs are used when necessary.
 
Local: Local delivery is available within reasonable distance from Pinellas Park or Palmetto, FL. I can also arrange to meet somewhere if that is more convenient. For distances up to ten miles delivery is free, for distances over ten miles please inquire for a fair quote or arrange for pickup from our location.  
     
Guarantee: We guarantee the health of any animal purchased for 30 days pending review of your environment, and husbandry, including detailed info on your lighting setup and temps. We will replace the animal or credit the amount less shipping towards another dragon if it should happen to get sick or die for no apparent reason. This does not include impaction, dehydration, or other reasons related to improper care or neglect. We expect to be contacted immediately if there is any change in your animals behavior related to decreased activity or appetite. For those who wish to participate, we now offer a limited 6 month health guarantee that will require acceptance in the program. Download Here  
Returns: We will provide a full refund less shipping charges upon return of any animal or product(s) within 14 days after purchase. At any time after 30 days of purchasing an animal if you feel that you no longer want the animal for any reason, we will gladly take the animal back and find it a good home with proper care. If you need help with shipping or cannot afford it, we will provide a prepaid label and proper packaging to you at no charge. We may refund all or part of the money paid for the animal after receiving and evaluating the condition of the animal.  
     
About: We personally hand raise and handle every animal we sell and will not sell an animal we consider unfriendly, unhealthy or unfit for pet conditions. We want people to have a good experience with bearded dragons as a pet, especially if its their first one. Not all dragons are well temperamented and easy going, and this cannot be judged by a picture. Big breeders have lots of babies and do not take a lot of time to get to know each one personally. We hand select all the dragons we sell for this reason and make sure it will be well adjusted with it reaches your home. Although it isn't always avoidable, we strive to minimize any possibility of relocation stress.  
     
Holds: We will hold a dragon upon request for 1 week if payment is made by US Mail, or if payment cannot be made until the weeks end. Partial payments or deposits will also be accepted as security to reserve a dragon until full payment can be made. A reservation can be made for up to two weeks with a 50% deposit. If shipment has not been arranged following the two week period, an additional $10 per week will be charged to retain the dragon for no more than an additional two weeks. Only the initial deposit will be deducted from the balance of the dragon and all additional monies will be non refundable if the purchase is not finalized within 30 days. All holds are null and void after 30 days unless alternate arrangements have been made due to adverse weather. If payment in full is not made to arrange for final shipment within 30 days of initial contact, we reserve the right to resell the animal to the next interested buyer. Refunds will only be given in the form of credit towards another dragon within a time period of 1 year. Due to the expense involved in housing a dragon, there will be no exceptions.  
     
Purchase: By purchasing an animal from us, you accept the terms of our agreement  

 

 

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